Layaway Policy
Sometimes you find the perfect piece of jewellery at an imperfect time for the bank balance! Layaway is a monthly payment plan, allowing you to split the cost of a piece across a longer time period.
We want people to be able to buy the jewellery they deserve, therefore, Layaway is available for any piece £300+ that has been listed on the site for more than 48 hours. There are no additional fees or interest rates associated to our Layaway terms. Please complete our contact form to coordinate a payment plan via PayPal Friends and Family, or UK bank transfer. All Layaway policies come with a contract and payment schedule for your peace of mind.
We request a non-refundable 33.33% deposit. Layovers are eligible for cancellation prior to the final payment term but you will forfeit the 33.33% deposit as a restocking fee.
Generally, our layaway terms are for a period of three calendar months, with three equal payments of 33.33% until your piece is paid in full. We will add the shipping fee to your final monthly instalment and then contact you to coordinate shipping once the final invoice have been paid.
Pieces sold for £2,000 and above may be legible for a slightly extended layaway term. Please message us via the contact form for more details.
Late or missed payments may result in the layaway plan being cancelled. Customers will be given notice if their account is in arrears before this happens. If any agreed payment is made more than seven days late, or customers cease to communicate, it will result in the layaway agreement being cancelled and payments made to date will be returned to the customer minus the 33.33% non-refundable deposit that will be retained as a restocking fee.
Once the piece has been paid in full, it is considered a final sale and is not eligible for a refund or any form of exchange. If you are in any doubt, please coordinate a virtual viewing prior to coordinating a layaway payment plan.
Terms and Conditions
Policies are in accordance with our terms and conditions. Please read them for more information.
Sales Policy
UK orders
We endeavour to post orders within three working days of order using Royal Mail Special Delivery, which should arrive the day after dispatch. A £5 delivery fee is payable by the customer.
International orders
We endeavour to post orders within three working days of order using Royal Mail International Tracked and Signed or DHL Express, this will be dependent on the country to which the order is being shipped. A £20 delivery fee is payable by the customer.
Insurance
Purchases from Percy & Gold are insured to provide our wonderful customers with peace of mind.
Customs, duties and tariffs
International orders may be subject import duties and fees and they are the responsibility of the customer; please check local regulations by accessing this tool: https://www.simplyduty.com/ Unfortunately, we cannot influence delays that may be caused by customs and parcels refused or returned due to unpaid fees will not be refunded.